HDFC Bank Limited is an Indian Development finance institution. Its headquarters are situated in Mumbai and Maharashtra. HDFC consumers are always satisfied with its services. Also, it is India’s largest private sector bank by assets. But now the things seem to be changed the consumers of HDFC Bank have complained about the troubles using the lender’s digital interfaces yet again on Tuesday. But there is some twist that the share price of the company has ended mode than 3% higher. To be sure, shares have slipped about 2% in the early deals Today. It was observed that it has been four months that the users have been facing such problems with HDFC Bank. However, the bank has been trying to make up the issue but no such specific efforts could be seen now.
No problem to shareholders
Those who are HDFC Bank’s shareholders did not find any such reason to compliant even though they might be irked if they are a customer with the bank. The lender remains the most valued bank. The HDFC Bank was pulled up by the regulator for such slips and is barred from launching any new digital campaigns. Or also when it comes to issues credit cards to new customers unit it fixes these bugs. In spite of these things, the stock has been gained a decent 8% since December when the digital troubles surfaced.
HDFC Bank’s Evaluation
The HDFC has been steady Operating profit growth. The banks had a bad loan ratio that has remained below 2% even in the worst of times when these things have surged over the bank issues. During the pandemic, the Bank was stable. Also due to all these problems which the account holders have been facing but still the Banks Valuation is not going down. It is at the continuity of the stability.
Reduction in Consumer Complaints
In FY20 the Bank has informed that they have seen a decline in the consumer’s complaints. The latest digital slips have shown an increase in customer complaints. Also in FY 20 the bank’s troubles regarding customer complaints and employee engagement. However, this observation seems to be true for this stability in the HDFC Bank’s Evaluation.